Did you happen to note if the Nook device is being recognized by your computer - i.e.Are you on a Mac or PC? Which OS are you running?.Otherwise, I could have put the 10-15 hours I've spent on this to much better use. To me, the primary problem is headquarters B&N not being as upfront as they should be.

It's been a hassle for sure, and if it weren't for the the local B&N store employees being so helpful, I would have said the heck with it and just returned the thing for reimbursement since I still have 3 more days before the 14 day return period is up. They were going to see if they could have one transferred from another store since they sold out of their non-Plus inventory several months ago. The current status on this is that I am awaiting a call from the B&N store I got the Plus from. They may not be as waterproof as the new GlowLight Plus, but I got the impression from our public library's reference librarian that they are otherwise quite suitable for what I need. Consequently, I am now in the process of following up on the end of my discussion with him in which he said he thought there were still some non-Plus GlowLights still available.

He wasn't able to provide me much reassurance, however, that there would be a fix to it in the foreseeable future since, to use his words, 'there were no updates that he was aware of on addressing the problem.' This is a little too vague for me and makes me wonder if the problem will be fixed in my lifetime. After being bounced around among 4 support persons, I finally ended up talking with an 'upper leveler' who admitted there was no ADE support of the GlowLight Plus. After confirming with our local public library's reference librarian that I was doing nothing wrong with the ADE application, I also ended up calling B&N like Lizo18.

2015 nook ebook reader for mac